Every ticket gets resolved on time. The customer knows when.
Support emails go missing. Urgent tickets queue up alongside routine ones. Customers have no idea whether anyone is reading their message. A support portal with agreed SLA times fixes this - the team sees priorities, the customer sees progress.
Email-based support is chaos. And customers feel it.
Of requests that companies managing support by email resolve late - because a message gets missed, a thread breaks, or it ends up with the wrong person. Among the customers we work with, this is the most common reason for subscription cancellation.
More likely a customer renews their subscription when their last support experience is positive. Resolution time and updates while waiting are decisive - not just the outcome.
Because the SLA timer starts the moment a ticket is submitted - not when someone notices it. Escalation happens automatically if a response is late, with no manual checking required.
A helpdesk that works for you - not just a blank screen waiting for a reply.
Before: email, forgotten, urgent. After: ticket, SLA, resolved.
One-time setup. Monthly subscription by number of agents.
No hidden costs. SLA adapts to your subscription tier.
Ticket submission portal, SLA by priority, shared inbox, basic knowledge base, and CSAT survey after closure. For teams of up to 10 agents.
Unlimited agents, manager escalation, prioritisation by subscription tier, billing system integration, public status page, advanced reports.
Custom SLA per customer, API integrations, SSO, tailored reports, white-label portal, and priority support with a guaranteed response time.
Questions about the support portal with SLA.
What is yours. What is not.
Your data is yours at all times. When you leave, you receive a complete export - no delays.