Every ticket gets resolved on time. The customer knows when.
Support emails go missing. Urgent tickets queue up alongside routine ones. Customers have no idea whether anyone is reading their message. A support portal with agreed SLA deadlines fixes this — the team sees priorities, the customer sees progress.
See pricingEmail-based support is chaos. And customers feel it.
Average time to first response with email-based support and no dedicated system. A missed message, a broken thread, or a ticket assigned to the wrong person — all of these disappear at once with a portal.
The last support experience before a subscription renewal influences the decision more than any previous one. Response time and updates while waiting carry more weight than the fact that the ticket was eventually resolved.
Because the SLA countdown starts the moment a ticket is submitted — not when someone notices it. Escalation happens automatically if a response is late, with no manual checking required.
A helpdesk that works for you — not just a ticket sitting in the dark.
Before: email, forgotten, urgent. After: ticket, SLA deadline, resolved.
One-time setup. Monthly subscription by number of agents.
No hidden costs. SLA adapts to your subscription tier. Prices excl. VAT.
SaaS (lower packages): the system runs on our platform, accessible via browser. Source code is not part of the deliverable and is not available afterwards.
Custom development: price by arrangement; your own helpdesk, source code yours, integration with your existing ERP or CRM. For non-standard requirements or larger teams.
Ticket submission portal, SLA by priority, shared inbox, basic knowledge base, and CSAT survey after closure. For teams of up to 10 agents.
Unlimited agents, manager escalation, prioritisation by subscription tier, billing system integration, public status page, built-in reports.
Custom SLA deadlines per customer, SSO (single sign-on), custom reports with scheduled delivery, white-label portal, API integrations, and priority support with a guaranteed response time.
Frequently asked questions about the support portal with SLA.
What is yours. What is not.
Your data is yours at all times. When you leave, you receive a complete export - no delays.